At Physics Tu Si Great Hoo, we are committed to ensuring that all educational materials and products purchased through our website are delivered to you in a timely and secure manner. Please review the following policy to understand how we manage the shipping and delivery process.
1. Order Processing Time
All orders are processed within 1-3 business days after receiving the order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email notification once your order has been shipped, along with tracking details, if applicable.
2. Shipping Methods and Estimated Delivery Times
We offer the following shipping options:
Standard Shipping: Estimated delivery time is 10 business days after dispatch, depending on your location.
Please note that these are estimated delivery times and actual delivery may vary depending on external factors such as weather, courier delays, or location.
3. Shipping Charges
Shipping charges will be calculated at checkout based on the selected shipping method and the destination of your order.
Free Shipping: Available for orders above ₹2,000.
Shipping costs for orders below this amount will be displayed at checkout.
4. Delivery Locations
We currently deliver to all locations across Gujrat only
5. Order Tracking
Once your order is shipped, we will send you a confirmation email containing the tracking number and a link to track your package. If you do not receive tracking information within 48 hours of your order shipment, please contact our support team at call us 9773293083
6. Failed Delivery Attempts
In the event of a failed delivery due to an incorrect address provided by the customer or an unavailable recipient, the courier may make an additional delivery attempt or return the order to us. If the product is returned to us, we will notify you to arrange for reshipment. Additional shipping charges may apply.
7. Damaged or Lost Shipments
If your product arrives damaged or is lost in transit, please contact our support team within 3 days of the expected delivery date. We will assist you in resolving the issue and, where applicable, offer a replacement or refund.
For damaged items, we may request photographic evidence before processing a replacement.
8. Changes to Shipping Information
Once an order has been placed, changes to the shipping address or method can only be made if the order has not yet been shipped. Please contact us immediately if you need to modify your shipping details.
9. Contact Information
If you have any questions or concerns regarding shipping and delivery, please feel free to reach out to our support team at:
Phone: +91 9773293083
Email: sanghvibhautik10@gmail.com